Last Updated: 4.20.2024

1. Introduction

Welcome to Mosaic Compass. We are committed to safeguarding the privacy of our customers and website visitors. This policy explains how we collect, use, and protect your personal information as you engage with our travel, hotel booking, and event services.

2. Information We Collect

We may collect the following types of personal information:

Identity Data: Includes first name, last name, username or similar identifier.

Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

Financial Data: Includes bank account and payment card details.

Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.

Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data: Includes information about how you use our website, products, and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Information is collected through forms when you book a travel package, hotel, or register for an event, as well as through cookies and tracking technologies as you navigate through our website.

3. Use of Information

Your data is used to:

Facilitate travel bookings, hotel reservations, and event registrations.

Process payments and prevent fraudulent transactions.

Communicate with you, including sending booking confirmations, updates, and informative newsletters.

Improve and personalize your user experience based on your preferences and interactions.

Comply with legal obligations and regulatory requirements.

4. Information Sharing and Disclosure

We may share your information with:

Third-party service providers involved in the booking process (e.g., hotels, airlines, event organizers).

Payment processing companies to facilitate payment for services.

Legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation.

Your information will not be shared with third parties for their marketing purposes without your explicit consent.

5. Your Rights

You have the right to access, correct, delete, or transfer your personal information, as well as the right to withdraw your consent to data processing. To exercise these rights, please contact us using the details below.

6. Data Security

We implement strong security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, firewalls, and secure server facilities.

7. International Data Transfers

Given the global nature of travel and events, your personal information may be transferred to and processed in countries outside of your country of residence, under security measures and safeguards.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

Mosaic Compass reserves the right to update this policy at any time. We will notify you of significant changes by posting the new policy on our website or by other means of communication.

10. Contact Information

For any questions or concerns regarding your privacy, please contact us at:

Email: info@themosaiccompass.com